Support

Ricksoft provides great software and first-class customer support. We ensure you will have a wonderful experience with our products and services.
Technical Support
If you encounter problems or have a question while using our products, create a ticket for our customer support team. For tracking, you will be required to create an account to file the ticket, but doing so is quick and easy.

If you are evaluating a product or have not yet purchased our product, please ask any questions through the Contact Us page. Our local partners might be able to help you as well.
Documentation
We have complete documentation for all our add-on products such as WBS Gantt-Chart for Jira and Excel-like Issue Editor for Jira. This documentation site will be helpful for all administrators and users.

If you cannot find the documentation you are looking for, please use the Contact Us page to reach us.
Suggestions and bug reports​
Find existing feature suggestions and bug reports.

Legal

Service Level Agreement (SLA)
Ricksoft commits to this service level agreement when we respond to our customers.
End User License Agreement (EULA)
This End-User License Agreement is a legal agreement between you (either an individual or a single legal entity) whose details are provided to Ricksoft upon purchase and Ricksoft to use the software.
Cloud Security Statement
Our Ricksoft Cloud Security Statement details many of the questions that we receive from customers about how we run and secure our Cloud Services.