What is Cloud Fortified and Why it matters to your team

If your team depends on Jira or Confluence, your apps must be just as dependable.

When enterprise teams adopt Atlassian Cloud, they rely on more than Jira and Confluence; they also rely on the entire app ecosystem that surrounds them. In many cases, third-party apps are the silent engines powering custom workflows, reporting layers, project management interfaces, and more.

But what happens when those apps go down? Or fail to meet performance standards? Or worse, when you can’t get the support you need in a time-sensitive situation?

That’s where Cloud Fortified comes in.

What is Cloud Fortified?

Cloud Fortified is an Atlassian badge given to Marketplace apps that meet higher standards for:

• Security
• Reliability
• Support responsiveness

It’s part of Atlassian’s broader trust framework for cloud apps, and it’s specifically designed to help customers confidently adopt third-party apps that are ready for enterprise use.

👉 Official program overview

What makes an app Cloud Fortified?

To earn and keep the Cloud Fortified badge, vendors must meet ongoing, verifiable criteria across three pillars:

1. Support that scales

• 24×5 support coverage is mandatory.
• Vendors must respond to critical customer tickets within 24 hours or less.
• Support SLAs and escalation processes must be documented.
• Why it matters: Enterprise teams often operate across time zones and require fast, clear support, especially during mission-critical work.

2. Reliability and performance monitoring

• Apps must implement real-time health checks and reporting via Atlassian’s monitoring framework.
• Performance metrics are visible to Atlassian and tied to uptime standards.
• Why it matters: You can trust that your app won’t quietly fail in the background; issues are proactively surfaced and addressed.

3. Security testing and vulnerability scanning

• Vendors must participate in automated security scans.
• Identified issues must be resolved quickly.
• Apps are subject to periodic security assessments by Atlassian.
• Why it matters: No app should be a weak link in your cloud environment. Cloud Fortified apps are held to a higher bar.

Why Cloud Fortified matters for your team

If your organization works in regulated industries, distributed teams, or high-stakes environments, Cloud Fortified apps offer an additional layer of confidence.

Here’s what that looks like in practice:

And unlike one-time certifications, Cloud Fortified status must be maintained; meaning ongoing investment in reliability and support.

Ricksoft and Cloud Fortified

At Ricksoft, we’ve long believed that apps should be held to the same standards as the platforms they extend.

That’s why several of our products, including Excel-like Bulk Issue Editor for Jira and Secure Custom Fields for Jira, are proudly Cloud Fortified.

You get:

• Direct access to our global support team
• Confidence in our proactive monitoring
• Faster, smoother reviews during IT/security evaluations

We’re not just checking boxes, we’re investing in a long-term trust model with our customers.

👉 Explore all our Cloud Fortified and secure apps

How to identify Cloud Fortified apps

When browsing the Atlassian Marketplace, look for the Cloud Fortified badge directly beneath the app title. It looks like this:

Trust is built, not assumed

Your teams rely on Atlassian every day. The apps you add to your toolchain should live up to that same standard. Cloud Fortified is Atlassian’s way of spotlighting vendors who do just that.

Whether you’re:

• Building a case for app adoption
• Preparing for an IT audit
• Or just want the peace of mind that comes from dependable tools…
• Cloud Fortified helps you choose better, faster, and safer.

Explore Ricksoft’s trusted app stack. Visit our Security & Compliance Hub