How Banking Teams Use Secure Custom Fields

Banking and financial services teams work across functions to manage internal audits, regulatory compliance, incident reviews, and risk reporting. Jira is commonly used as the central platform to track these workflows.

But here’s the challenge: when multiple departments such as compliance, legal, finance, risk, operations, collaborate in the same Jira issue, it’s easy to accidentally expose sensitive information that should only be viewable and/or editable by authorized members of the relevant department or user group.

That includes fields like:

• AML (Anti-Money Laundering) status
• KYC (Know Your Customer) exceptions
• Sanction screening results
• Internal audit comments
• Regulatory classifications

Jira’s default permissions allow access at the issue level, but not at the field level. That means if someone can view the issue, they can see everything in it.

Secure Custom Fields for Jira solves this by giving banking teams the ability to control access to individual fields inside shared issues; helping them stay compliant without slowing collaboration.

The Challenge: Regulatory risk doesn’t belong in shared view

In financial institutions, even a single Jira issue might contain:

• Internal control notes
• Regulatory classifications (e.g., MiFID, FATCA)
• Sensitive client categories (e.g., PEP flags)
• Sanction match alerts

This data is highly regulated, and not everyone on a shared workflow should be able to see it.

When field-level control is missing, organizations face:

• Risk of overexposure
• Inefficient workflows with duplicate issues or offline tracking
• Difficulty maintaining compliance with GLBA, SOX, GDPR, or Basel III

Why field-level visibility matters in banking

Banking teams need to:

• Limit access to confidential data based on role
• Ensure least-privilege access to compliance-related fields
• Prevent sensitive client or risk data from leaking into general operations
• Maintain clean audit trails of who accessed and edited what

Secure Custom Fields for Jira enables these outcomes by letting teams define who can view or update each individual field in a shared issue.

How Banking Teams use Secure Custom Fields

Step 1: Identify regulatory or sensitive fields that require restricted access

Start by auditing your Jira issues and identifying which fields contain regulated, risk-sensitive, or client-protected data.

Examples:

• AML Status
• Transaction Risk Rating
• Regulatory Classification (MiFID/FATCA)
• KYC Document Exceptions

Ask yourself:

• Who needs to have view and edit rights for each field?
• Who shouldn’t; based on internal policies or regulations?

Step 2: Define visibility by role, group, or user

With Secure Custom Fields for Jira, you can restrict access to each field based on:

• Project roles (e.g., Compliance, Legal, Risk Officer)
• Groups (e.g., Audit Team, Front Office)
• Specific users

Example configuration:

This ensures risk and compliance teams have full visibility, while operations, sales, or support teams see only what they need.

Step 3: Create secured custom fields to strengthen audit readiness and regulatory compliance

Secure Custom Fields for Jira helps banking institutions enforce:

• Apply view or edit access to confidential data
• Proper segregation of duties
• Clear logs of who accessed or modified sensitive fields
• A streamlined experience for internal and external audits

Whether your organization is regulated by GLBA, Basel III, SOX, GDPR, or internal risk policies, Secure Custom Fields for Jira helps your workflows stay both efficient and compliant.

💡 Bonus tip

Automate visibility based on risk triggers or workflow status

Combine Secure Custom Fields for Jira with Jira Automation to manage visibility dynamically.

Examples:

• If Risk Score = High, automatically reveal Mitigation Plan to Risk and Compliance
• When the issue transitions to “Legal Review,” reveal KYC Exceptions to Legal
• If Sanctions Match = True, alert Compliance and restrict Transaction Details to authorized users

Here’s a quick video walkthrough on how to set up Jira automation with secure custom fields:

These automations reduce human error and ensure compliance is built into your workflow logic.

TLDR

• Jira’s default permissions expose too much in regulated banking workflows
• Secure Custom Fields for Jira allows field-level visibility control
• Teams collaborate in the same Jira issue; without exposing sensitive fields
• Visibility can change automatically based on workflow status or risk
• Helps banks stay compliant, traceable, and operationally aligned

Ready to strengthen compliance and control in your jira workflows?

Secure Custom Fields for Jira empowers financial institutions to manage sensitive workflows with confidence by controlling who sees what, and when.

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