Welcome! Current jobs openings with Ricksoft are listed below.

Technical Support Engineer

Palo Alto, CA
Title

Technical Support Engineer

Summary of responsibilities
  • Customer support for Ricksoft applications
    • Online support via customer helpdesk
    • Some business travel to our Japan head office likely for training and knowledge gathering on group products

Optional

  • Contributing to Ricksoft development team (non-programming)
Seniority level

Technical Support Engineer

Required skills
  • Bachelor's Degree in Computer Science or proven track record of equivalent experience
  • 3+ years technical support experience OR 3+ years sysadmin employment in a similar product environment
    • Proven ability to detect and diagnose complex and critical technical issues effectively and efficiently
    • Experience of troubleshooting in Java environment
  • General knowledge and understanding of the following:
    • Application servers (Tomcat, JBoss)
    • Databases (PostgreSQL, MySQL, Oracle, etc.); search engines (Solr, Lucene, etc.)
    • Programming and related technologies (Java, JavaScript, Ajax, REST, etc.)
    • Git or SVN: experience is a must
    • Network and related protocols (HTTP, HTTPS, FTP, OAuth, LDAP, etc.)
    • Infrastructure and cloud solutions(AWS, Microsoft Azure, Docker, Chef, Puppet, etc.
    • Virtual environments (VMware, VirtualBox, Vagrant, etc.)
  • Learn and give instruction in new technologies as required
Preferred skills
  • Ability to read and write Japanese
  • Atlassian experience (user, administrator, support)
  • Atlassian certification
    • ACP-100 Jira Administrator
    • ACP-300 Agile Development with Jira Software
    • ACP-500 Atlassian System Administrator